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Cancellation, returns and change

The Belgian law on business methods and on the information and protection of the consumer of 11 April 2010, allows the purchaser to inform the seller within 14 days of the date of delivery of the product, that he/she renounces the purchase.

The goods are then to be sent back, unopenened, undamaged and unused, within 5 working days after informing the seller.

The House of Belgium can refuse returned goods or not refund them when the original packaging has been opened or when the products have been damaged by the purchaser.

The House of Belgium bears no expenses and no responsibility concerning the sending back of goods by the purchaser.

Goods returned to us without prior notice won’t be accepted.